The Shape of Advice "You need to make space for someone else to carry the question forward and to trust they will, in their own way, on their own terms, with more clarity than before."
Some Truths Take a Moment to Land "The best crews I worked with didn’t pass the problem up the chain. They gathered around it. They asked questions. They took responsibility, not to cover themselves, but to complete the work."
Volleyball, Dodgeball, and the Space Between "You can tell a lot about a person by how they enter a conversation. Someone once told me it’s the difference between dodgeball and volleyball."
The Problem-Solver’s Mindset "Understanding a problem is only the first step. The real work begins when we ask, ‘What do we do about it?’"